IT Support

Business IT help without the fuss.

Remote or on-site support when something stops working, needs setting up, or simply needs someone experienced to sort it out.

What we help with ↓

Tell us the problem.
We’ll work out the thingy.

You don’t need to know whether the problem is your laptop, Microsoft 365, Wi-Fi, internet connection or network. Tell us what’s happening and we’ll start from there.

IT Thingy supports businesses on a pay-as-you-go basis for one-off problems and projects, with ongoing support available when you want somebody to look after things more regularly.

Remote support

Quick help for software, email, account, connectivity and everyday IT problems.

On-site support

Hands-on help when the problem needs somebody physically there.

Internet & connectivity

When “the internet is broken” — we’ll work out whether it’s Wi-Fi, network, ISP or something else.

PC & Mac problems

Fault finding, configuration, performance issues and general business computer support.

New starters & equipment

Setting up users, laptops, accounts and access so people can get to work.

Interim & contract IT

Experienced short-term IT resource for cover, projects or when you need additional capability.

One problem or ongoing support.

Start with the job in front of you. If you later want regular IT support, we can build something sensible around the business.

Common questions

Before you call the IT person.

Do we need a support contract?

No. You can use IT Thingy for a one-off problem, a day of work or a specific project. Ongoing support is available if it makes sense later.

Can you support us remotely?

Yes. Many everyday IT problems can be handled remotely. If the job needs someone on site, we’ll tell you rather than trying to force a remote fix.

We think it’s an internet problem — does that count as IT support?

Absolutely. You don’t need to diagnose it first. We can investigate the connection, Wi-Fi, local network and related equipment to find where the problem actually sits.

Can you cover our IT person or help with a project?

Yes. Interim and contract support can provide additional technical resource, project assistance or short-term IT management when required.

Where do you provide support?

We’re Yorkshire based, provide on-site services across the region and wider UK where practical, and can provide remote support to businesses nationally.

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Wi-Fi & Internet

Wi-Fi that works where you need it.

Slow internet, dead spots, dropouts or a new office to cover — we’ll work out what’s actually causing the problem.

What we help with ↓

“The internet is slow.”
That’s enough to start.

You don’t need to know whether the problem is Wi-Fi, your broadband connection, the network or the equipment in between. Tell us what people are experiencing and we’ll trace the problem from there.

We can troubleshoot an existing setup, improve poor coverage, install new access points or survey a site before making changes.

Wi-Fi & internet problems

Dropouts, slow connections and intermittent issues — starting with the symptom rather than assuming the cause.

Coverage & dead spots

Find out why parts of the office struggle and what will actually improve the signal.

New installations

Business Wi-Fi designed around the premises, users, devices and how the space is really used.

Wi-Fi surveys

Assess coverage, interference and access-point placement before spending money on equipment.

Upgrades & improvements

Improve ageing, badly placed or overloaded Wi-Fi without replacing things unnecessarily.

AP monitoring

Ongoing visibility of access points and connectivity so recurring problems are easier to spot.

Don’t buy another access point just yet.

Poor Wi-Fi can be caused by coverage, interference, capacity, cabling, the network or the internet connection itself. We’ll diagnose it before recommending hardware.

Common questions

Before you call the IT person.

Our staff say “the internet is slow” — can you investigate?

Yes. We’ll start with what users are experiencing and work through Wi-Fi, the local network and internet connection rather than expecting you to diagnose it first.

Can you find Wi-Fi dead spots?

Yes. We can assess coverage and access-point placement and, where appropriate, carry out a more structured Wi-Fi survey before recommending changes.

Can you install business Wi-Fi?

Yes. We can handle new installations, expansions and upgrades, including access points, network connectivity and supporting cabling where required.

Do we need to replace all our equipment?

Not necessarily. Existing equipment may simply need better configuration, placement or supporting network changes. We’d rather diagnose first and spend second.

Can you monitor Wi-Fi afterwards?

Yes. Monitoring can be added where appropriate to give better visibility of access points and recurring connectivity problems.

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Networks & Internet

Networks that keep the business moving.

Internet dropouts, network faults, new equipment or an office move — we’ll find the problem and keep the infrastructure practical.

What we help with ↓

“The network is down.”
We’ll find out why.

You don’t need to know whether the fault is the internet connection, firewall, switch, cabling, DNS or something else. Tell us what has stopped working and we’ll work through it logically.

We can troubleshoot existing networks, install or expand infrastructure, replace ageing equipment and help with office moves and changes.

Internet & network faults

Diagnose outages, intermittent connections, slow performance and the problems hiding behind “the internet is down”.

Network installations

New networks and sensible expansions designed around the business rather than unnecessary complexity.

Switches & firewalls

Installation, replacement, configuration and fault finding for the equipment at the heart of the network.

Upgrades & improvements

Modernise ageing or poorly configured infrastructure while keeping what still works.

Office moves & changes

Help move, extend or reorganise network infrastructure when the business or premises change.

Network & internet monitoring

Visibility of connectivity and key infrastructure to help spot saturation, outages and recurring faults.

Fix the cause, not just the symptom.

A network problem can sit anywhere from the internet circuit to the firewall, switch, cabling or endpoint. We’ll work out where it actually is before recommending changes.

Common questions

Before you call the IT person.

Our internet keeps dropping — can you tell whether it’s the provider or our network?

Yes. We can work through the internet connection and local infrastructure to narrow down where the fault sits rather than assuming the ISP is responsible.

Can you replace or configure switches and firewalls?

Yes. We can help with business switches, firewalls and related network equipment, including upgrades, replacement and troubleshooting.

Can you help with a new office or office move?

Yes. We can help plan and implement the network, connectivity, Wi-Fi and cabling needed for a new or changing workplace.

Do you have to replace our existing network?

No. We’ll assess what is already there first. If equipment is suitable and working properly, there is no reason to replace it simply for the sake of standardisation.

Can you monitor our internet connection and network?

Yes. Monitoring can provide visibility of availability and utilisation and can be particularly useful when users report intermittent or saturation-related problems.

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Microsoft 365

Microsoft 365 without the mystery.

Email, Teams, OneDrive, SharePoint, accounts and migrations — practical help with the Microsoft tools your business relies on.

What we help with ↓

“Outlook isn’t working.”
That’s enough to start.

You don’t need to know whether the problem is Outlook, Exchange, licensing, an account setting or Microsoft itself. Tell us what the user is seeing and we’ll work through it.

We can help with everyday Microsoft 365 support as well as setup, migrations, Teams, SharePoint, OneDrive and improving account security.

Setup & migrations

New Microsoft 365 environments, tenant setup and moving business email and data from existing platforms.

Email & Outlook

Mailbox, Outlook, delivery, configuration and everyday email problems without expecting users to diagnose them first.

Teams & SharePoint

Help businesses use collaboration and shared information sensibly rather than creating another place to lose files.

OneDrive & file sharing

Setup, sync, access and file-sharing issues for users and business data.

Security & accounts

MFA, account protection, permissions and practical improvements to reduce avoidable Microsoft 365 risk.

Users & licensing

New starters, leavers, licence changes and keeping access appropriate as the business changes.

Microsoft 365 should make work easier.

We’ll keep the setup practical, secure and understandable — whether you need one Outlook problem fixed or help improving the whole environment.

Common questions

Before you call the IT person.

Can you fix individual Outlook or email problems?

Yes. Microsoft 365 support doesn’t have to be a migration or large project. We can help with everyday user, mailbox and Outlook issues too.

Can you migrate us to Microsoft 365?

Yes. We can help plan and carry out migrations from other email and collaboration platforms, with the scope agreed around your users, data and existing setup.

Can you help us organise Teams, SharePoint and OneDrive?

Yes. We can help simplify how information is stored and shared so the tools support the way the business actually works.

Can you improve Microsoft 365 security?

Yes. We can review practical controls such as MFA, account access, device and data protection, with recommendations appropriate to the licences and risk involved.

Can you manage new starters and leavers?

Yes. Account creation, licensing, access changes and offboarding can form part of one-off assistance or an ongoing support arrangement.

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Cybersecurity

Practical security for everyday business.

Reduce avoidable risk with sensible security improvements around accounts, devices, firewalls and the way your business actually works.

What we help with ↓

“Are we actually secure?”
Let’s find out.

Cybersecurity doesn’t have to start with an expensive audit or a pile of jargon. We can look at the practical controls around your users, devices, accounts, network and data and identify sensible improvements.

That might mean MFA, better account security, firewall changes, device protection or simply fixing risky practices that have grown over time.

General security reviews

A practical look at the obvious risks and controls across users, devices, accounts, network and data.

Firewalls & protection

Review, configuration and improvement of the network controls protecting business systems and connectivity.

MFA & account security

Strengthen sign-in security and reduce the risk created by weak, reused or compromised credentials.

Device security

Practical protection for business laptops and desktops, including configuration and security controls.

Security improvements

Prioritised changes that make sense for the size, risk and budget of the business rather than security theatre.

Ongoing visibility

Where appropriate, monitoring and regular checks can help identify security or infrastructure issues earlier.

Start with the risks that matter.

Good security is usually a collection of sensible controls done consistently. We’ll prioritise useful improvements rather than selling complexity for the sake of it.

Common questions

Before you call the IT person.

Can you review our current cybersecurity?

Yes. We can carry out a practical review of common technical risks and controls and help prioritise sensible improvements. Formal certification, penetration testing or specialist audits would be scoped separately where required.

Do small businesses really need MFA?

For most business accounts, MFA is one of the most useful protections available. We can help implement it in a way that is secure without making everyday work unnecessarily difficult.

Can you help secure our laptops and computers?

Yes. Device security can include configuration, updates, encryption, endpoint protection and appropriate access controls depending on the environment.

Can you help with firewall security?

Yes. We can review and improve firewall configuration, access and network segmentation where appropriate.

Do you provide penetration testing or security certification?

Those are specialist services and we won’t pretend otherwise. Where formal testing or certification is needed, we can help define the requirement and work alongside an appropriate specialist.

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CCTV

CCTV that helps you see what matters.

Business CCTV installation, upgrades and fault finding — with practical help around cameras, recording, networking and remote viewing.

What we help with ↓

“Can we see what happened?”
Let’s make sure you can.

Whether you need a new camera system, better coverage, remote viewing or help with an existing setup, we’ll start with what you actually need to see and why.

Because modern CCTV is part camera and part IT, we can also deal with the network, PoE, recording and connectivity behind the system rather than treating each piece separately.

Camera installations

Business CCTV planned around useful coverage, sensible camera positions and the areas that actually matter.

Upgrades & replacements

Improve ageing or inadequate systems without automatically replacing equipment that still has a useful job to do.

Remote viewing

Secure access to live and recorded footage from appropriate devices when you need to check what is happening.

Fault finding

Help with cameras dropping offline, missing footage, recording problems and connectivity issues.

Network & recording setup

PoE, network connectivity, recorders and storage configured as part of the complete CCTV system.

Expansion & changes

Add cameras or adapt coverage as premises, layouts and business requirements change.

Useful pictures beat impressive specifications.

The right camera in the right place matters more than buying equipment from a specification sheet. We’ll design around what you need to see, record and retrieve.

Common questions

Before you call the IT person.

Can you install a complete CCTV system?

Yes. We can help with cameras, recording, network connectivity and the supporting cabling needed for a practical business CCTV installation.

Can you work with our existing cameras?

Potentially. We’ll look at what you already have before recommending replacement. Compatibility, condition and whether the existing equipment still meets the requirement will guide the decision.

Can we view the cameras remotely?

Yes, where the system supports it. We can configure appropriate remote viewing while keeping security in mind rather than simply exposing equipment to the internet.

Can you fix cameras that keep going offline?

Yes. The fault may be the camera, power, cabling, network, recorder or configuration. We can troubleshoot the system rather than assuming the camera itself has failed.

Do you install alarms or access-control systems too?

Our core offering here is business CCTV and the IT, networking and cabling behind it. If a project needs specialist alarm or access-control work, we can define that separately rather than pretending it is the same service.

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Cabling

The bit behind the wall matters too.

Network cabling, new data points, cabinet work and fault finding — installed to support the technology your business actually uses.

What we help with ↓

“We need a network point over there.”
No problem.

Sometimes the job is simple: a new desk needs a data point, a Wi-Fi access point needs a cable or a camera needs connecting. Other times an office, cabinet or network needs tidying up and expanding properly.

We can handle the cabling as part of a wider IT project or as a job in its own right, so you don’t need separate people for the cable and the technology at either end.

Network cabling

Structured data cabling for computers, phones, access points, cameras and other business network equipment.

New data points

Add network connections where the business needs them, from individual desks to new equipment locations.

Office expansions & changes

Extend or adapt cabling when teams move, rooms change use or the business grows into new space.

Cabinet & patch panel work

Practical cabinet, patching and network-side work to keep connections understandable and serviceable.

Cable testing

Check network runs and connections when something isn’t performing or behaving as it should.

Fault finding

Trace physical connectivity problems instead of repeatedly blaming the switch, computer, camera or Wi-Fi.

From the cable to the thing it connects.

Cabling shouldn’t exist in isolation. Because we understand the network, Wi-Fi, CCTV and computers using it, we can look at the complete job rather than stopping at the wall socket.

Common questions

Before you call the IT person.

Can you just install one or two network points?

Yes. Cabling doesn’t have to be a large project. We can help with individual data points as well as wider office installations and changes.

Can you cable Wi-Fi access points and CCTV cameras?

Yes. That’s one of the reasons cabling sits naturally alongside our Wi-Fi, network and CCTV work — we can deal with both the connection and the equipment using it.

Can you tidy or rework an existing network cabinet?

Yes. We can help with patching, cabinet changes and making existing infrastructure easier to understand and maintain.

Can you test an existing cable that might be faulty?

Yes. Physical cabling faults can look like equipment or network problems, so testing the connection can be an important part of troubleshooting.

Can cabling be included in a larger IT project?

Absolutely. It can form part of a network installation, Wi-Fi rollout, CCTV project, office move or other infrastructure work rather than being treated as a separate project.

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Backup & Recovery

Backup is only useful if you can get it back.

Cloud, Microsoft 365, computer and server backups — with practical help making sure important business data can actually be recovered.

What we help with ↓

“We’ve lost a file.”
Let’s see what we can get back.

Backups are easy to forget about until something disappears. We can help protect business files, Microsoft 365 data, computers and servers — and check that the backup is doing what you think it is.

If something has already been deleted, corrupted or lost, we can also help with recovery where practical and advise when specialist recovery is the better route.

Cloud & local backups

Practical backup options for important business data, using appropriate local, cloud or combined approaches.

Microsoft 365 backup

Protect business data held in services such as Exchange, OneDrive and SharePoint beyond everyday retention and recycle-bin features.

PC & server backup

Backup for business computers and servers based on what needs protecting and how quickly it may need restoring.

File & data recovery

Help recover accidentally deleted, corrupted or otherwise lost data where a practical recovery route is available.

Backup monitoring

Keep an eye on backup jobs so failures are more likely to be found before the day the backup is actually needed.

Recovery checks

Review whether backups can be accessed and restored rather than relying solely on a reassuring green tick.

A green tick isn’t the same as a recovery plan.

The important question isn’t simply whether a backup ran last night. It’s whether the right data is protected and whether you can recover it when the business needs it.

Common questions

Before you call the IT person.

Does Microsoft 365 need a separate backup?

Microsoft provides resilience and retention features, but these are not always the same as having an independent backup designed around your recovery needs. We can help decide what level of protection makes sense for the business.

Can you back up individual PCs as well as servers?

Yes. The right approach depends on where business data lives, how important the device is and how quickly it would need to be recovered.

How do we know our backups are actually working?

Backup jobs can be monitored and recovery can be checked. A successful job notification is useful, but being able to retrieve the data is what ultimately matters.

Can you recover a file we have already lost?

Possibly. The options depend on where the file was stored, what happened to it and what backup or retention exists. We’ll check the sensible recovery routes first.

What if a hard drive has physically failed?

We can assess the situation, but specialist physical data recovery is sometimes the safest option. Where that is the case, we’d rather recommend the right specialist than risk making the recovery harder.

Making businesstechnology work.

How can we help?

Help when you need it.

Get in touch.

Business IT help without the fuss.

Tell us the problem.We’ll work out the thingy.

One problem or ongoing support.

Before you call the IT person.

Do we need a support contract?

Can you support us remotely?

We think it’s an internet problem — does that count as IT support?

Can you cover our IT person or help with a project?

Where do you provide support?

Wi-Fi that works where you need it.

“The internet is slow.”That’s enough to start.

Don’t buy another access point just yet.

Before you call the IT person.

Our staff say “the internet is slow” — can you investigate?

Can you find Wi-Fi dead spots?

Can you install business Wi-Fi?

Do we need to replace all our equipment?

Can you monitor Wi-Fi afterwards?

Networks that keep the business moving.

“The network is down.”We’ll find out why.

Fix the cause, not just the symptom.

Before you call the IT person.

Our internet keeps dropping — can you tell whether it’s the provider or our network?

Can you replace or configure switches and firewalls?

Can you help with a new office or office move?

Do you have to replace our existing network?

Can you monitor our internet connection and network?

Microsoft 365 without the mystery.

“Outlook isn’t working.”That’s enough to start.

Microsoft 365 should make work easier.

Before you call the IT person.

Can you fix individual Outlook or email problems?

Can you migrate us to Microsoft 365?

Can you help us organise Teams, SharePoint and OneDrive?

Can you improve Microsoft 365 security?

Can you manage new starters and leavers?

Practical security for everyday business.

“Are we actually secure?”Let’s find out.

Start with the risks that matter.

Before you call the IT person.

Can you review our current cybersecurity?

Do small businesses really need MFA?

Can you help secure our laptops and computers?

Can you help with firewall security?

Do you provide penetration testing or security certification?

CCTV that helps you see what matters.

“Can we see what happened?”Let’s make sure you can.

Useful pictures beat impressive specifications.

Before you call the IT person.

Can you install a complete CCTV system?

Can you work with our existing cameras?

Can we view the cameras remotely?

Can you fix cameras that keep going offline?

Do you install alarms or access-control systems too?

The bit behind the wall matters too.

“We need a network point over there.”No problem.

From the cable to the thing it connects.

Before you call the IT person.

Can you just install one or two network points?

Can you cable Wi-Fi access points and CCTV cameras?

Can you tidy or rework an existing network cabinet?

Can you test an existing cable that might be faulty?

Can cabling be included in a larger IT project?

Backup is only useful if you can get it back.

“We’ve lost a file.”Let’s see what we can get back.

A green tick isn’t the same as a recovery plan.

Before you call the IT person.

Does Microsoft 365 need a separate backup?

Can you back up individual PCs as well as servers?

How do we know our backups are actually working?

Can you recover a file we have already lost?

What if a hard drive has physically failed?

Making business
technology work.

Tell us the problem.
We’ll work out the thingy.

“The internet is slow.”
That’s enough to start.

“The network is down.”
We’ll find out why.

“Outlook isn’t working.”
That’s enough to start.

“Are we actually secure?”
Let’s find out.

“Can we see what happened?”
Let’s make sure you can.

“We need a network point over there.”
No problem.

“We’ve lost a file.”
Let’s see what we can get back.